What types of TV and production services does Maple & Stone Home Services cover?

Maple & Stone Home Services supports a range of TV and production work, including studio setups, newsroom activity, field shoots, and camera crew support. The service is typically tailored to the needs of the programme or report, with planning shaped around the location, schedule, and technical requirements.

What is usually included when you book support for a studio or field production?

A booking normally includes the practical crew and equipment needed for the job, such as camera support, lighting, and coordination for studio or on-location work. Where needed, the team can also help with production planning so the shoot runs in a clear and organised way from setup through to wrap.

How do you price TV production and newsroom support jobs?

Pricing is usually based on the size and timing of the production, the crew needed, and the level of studio, camera, lighting, or field support required. Jobs with tighter planning, travel, or out-of-hours reporting can cost more, so we usually quote after a short discussion of the brief.

What can affect the final quote for a camera crew or studio booking?

The final cost can change depending on equipment, number of crew members, duration of the booking, location, and any special planning needs for a programme or live newsroom piece. If you have a clear outline of the shoot, we can give a more accurate quote and note any likely extras up front.

How can I get in touch with Maple & Stone Home Services to start a project?

The simplest way to get started is to send a message or call with a brief outline of what you need. If you are planning TV, production, newsroom, camera, studio, lighting, field reporting, or programme support, sharing the date, location, and any key planning details helps the team respond more clearly.

Privacy Policy

1. Introduction and Company Information

This Privacy Policy explains how Maple & Stone Services Ltd collects, uses, stores, shares, and protects personal data when providing home services and related business operations in the United Kingdom.

Maple & Stone Services Ltd is the data controller for the personal data described in this Privacy Policy.

Company name: Maple & Stone Services Ltd
Trading address: Maple & Stone Home Services, Unit 4, Wessex Business Park, Wessex Way, Colden Common, Winchester, SO21 1WP, United Kingdom
Email: [email protected]
Phone: +44 1962 784 531

This Privacy Policy should be read together with any terms and conditions, service agreements, quotations, consent notices, or other notices provided by Maple & Stone Services Ltd from time to time.

2. Data Collection and Processing

Maple & Stone Services Ltd may collect and process personal data directly from you, from third parties, or automatically when you interact with our website, emails, phone lines, or service-related systems.

The personal data we may collect includes:

Identity data: name, title, and, where relevant, business or property contact details.
Contact data: address, email address, telephone number, and other communication details.
Service data: details about the services requested, property information, service history, and appointment information.
Payment data: billing address, payment status, transaction records, and limited payment information processed through payment providers.
Communication data: correspondence with us by email, telephone, online forms, or other channels.
Technical data: IP address, browser type, device identifiers, cookies, and usage information collected via our website or digital tools.
Marketing and preference data: communication preferences and any consents or objections regarding marketing.

We may also process special category data only where strictly necessary and only where a lawful basis applies, for example if you voluntarily provide health or accessibility information relevant to service delivery. We do not intentionally collect such data unless it is necessary for a specific purpose and permitted by law.

3. Purpose of Data Processing

Maple & Stone Services Ltd processes personal data for the following purposes:

to respond to enquiries and provide quotations;
to manage bookings, appointments, and service delivery;
to communicate with you about your services, including updates and confirmations;
to issue invoices, receive payments, and manage accounting records;
to maintain customer and service records;
to improve our services, website, operations, and customer experience;
to comply with legal, tax, insurance, and regulatory obligations;
to prevent fraud, misuse, and unauthorised access;
to manage complaints, claims, and disputes;
to send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

Maple & Stone Services Ltd relies on the following legal bases for processing personal data, depending on the context:

Contract: where processing is necessary to enter into or perform a contract with you, including arranging and delivering services.
Legal obligation: where processing is necessary to comply with applicable laws, including tax, accounting, and record-keeping requirements.
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing our business, securing our systems, improving services, and handling enquiries.
Consent: where you have given clear consent, for example for certain marketing communications or where legally required for specific processing activities.
Vital interests: in rare cases, where processing is necessary to protect someone’s life or physical safety.

Where we rely on legitimate interests, we assess and balance our interests against your rights and expectations. You may object to processing based on legitimate interests in certain circumstances.

5. Data Sharing and Third Parties

Maple & Stone Services Ltd may share personal data with selected third parties where necessary for the purposes described in this Privacy Policy.

These third parties may include:

service providers and subcontractors involved in delivering home services;
payment processors and banking providers;
accountants, auditors, insurers, legal advisers, and professional advisers;
IT, website hosting, cloud storage, communications, and cybersecurity providers;
customer relationship management and business administration providers;
regulatory bodies, law enforcement agencies, courts, or other authorities where required by law.

We require third parties to handle personal data securely and in accordance with applicable data protection obligations. We do not sell your personal data.

6. Data Transfer to Third Countries

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, Maple & Stone Services Ltd will take appropriate steps to ensure that any such transfers are protected by suitable safeguards and that your data receives an adequate level of protection.

Such safeguards may include:

an adequacy decision recognised by applicable law;
standard contractual clauses or equivalent contractual protections;
supplementary technical and organisational measures where appropriate.

If you would like more information about international data transfers, you may contact us using the details below.

7. Storage Duration

Maple & Stone Services Ltd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, insurance, and reporting requirements.

Retention periods may vary depending on the type of data and the purpose of processing, but generally:

customer and service records are retained for as long as needed to manage the relationship and for a reasonable period afterwards;
financial and tax records are retained for the period required by law;
communication records are retained as needed to handle enquiries, complaints, and contractual matters;
marketing data is retained until you withdraw consent or opt out, where applicable.

When personal data is no longer required, we will delete it securely or anonymise it where appropriate.

8. User Rights

Subject to applicable law, you may have the following rights in relation to your personal data processed by Maple & Stone Services Ltd:

Right of access: to request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: to request correction of inaccurate or incomplete personal data.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restriction: to request that we restrict processing in certain situations.
Right to data portability: to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
Right to object: to object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

9. Withdrawal of Consent

Where Maple & Stone Services Ltd relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You can withdraw consent by contacting us using the details below or, where applicable, by using an unsubscribe link or preference settings provided in our communications.

10. Right to Complain

If you have concerns about how Maple & Stone Services Ltd handles your personal data, we encourage you to contact us first so that we can try to resolve the matter promptly.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In the United Kingdom, this is the Information Commissioner's Office (ICO). We recommend that you contact the ICO or your local supervisory authority if you believe your data protection rights have been infringed.

11. Data Security

Maple & Stone Services Ltd takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

These measures may include:

access controls and password protection;
secure storage and encrypted systems where appropriate;
staff confidentiality obligations and training;
regular review of security practices;
restricted access to personal data on a need-to-know basis.

While we take reasonable steps to protect personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Data controller: Maple & Stone Services Ltd
Address: Maple & Stone Home Services, Unit 4, Wessex Business Park, Wessex Way, Colden Common, Winchester, SO21 1WP, United Kingdom
Email: [email protected]
Phone: +44 1962 784 531

13. Changes to Privacy Policy

Maple & Stone Services Ltd may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements.

Any changes will take effect when the revised Privacy Policy is published or otherwise made available to you, unless a different effective date is stated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

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